' Store Policies - Etude Wines
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Online Store Policy

Online Store Policy

Shipments of Wine

*We cannot ship to the counties of Lafayette, Liberty, Madison, Suwannee and Washington in Florida.
**We cannot ship to the towns of Brookfield, Ellsworth, Landaff, Monroe, and Sharon in New Hampshire.

All wine orders must be placed by a person 21 years of age or older. For your protection, verification of age is required at the time of delivery. We recommend use of a business address to facilitate delivery of your purchase. Wine will not be delivered to a visibly intoxicated person. Failure to produce age verification forfeits the right to receive the shipment until identification is produced. In such circumstances, the order may be held in storage at a local depot of the shipping company until appropriate identification is produced, or it may be shipped back to the winery. All associated costs will be the responsibility of and be charged to the customer.

Vintage Substitution
Due to vintage changes in inventory, if an item in your order is no longer available, we will substitute it with next available vintage.

Shipping Schedule and Charges
During the winter months, orders placed by 3:00 pm PST Monday through Thursday are processed and shipped by the following day. Orders placed by 3:00 pm PST on Friday are shipped on the following Monday. Orders placed any time on Saturday or Sunday are shipped on the following Tuesday.
During the summer months, orders are processed and shipped per the schedule below in order to prevent your wine from sitting in a storage area over the weekend. Due to seasonal fluctuations, we will typically switch to the summer schedule when higher temperatures begin to occur.


Shipping Schedule

Orders by 4PM on

Process on

Winter

Summer

Ship All Carriers on

Ship UPS Ground on

Ship FedEx Second Day on

Ship FedEx Overnight and Priority on

Sat

Mon

Tue

Tue

Tue

Tue

Sun

Mon

Tue

Tue

Tue

Tue

Mon

Mon

Tue

Tue

Tue

Tue

Tue

Tue

Wed

Mon

Wed

Wed

Wed

Wed

Thu

Mon

Mon

Thu

Thu

Thu

Fri

Mon

Mon

Mon

Fri

Fri

Mon

Mon

Mon

Mon

Shipping charges are calculated based on the total weight of your order. Shipping will be calculated on the Order Verification Page, before you check out. At this time we do not ship online store products outside the United States.

Returning or Exchanging an Item
If for any reason you are not entirely satisfied with your purchase, you may return it. To return or exchange an item, please complete the following steps:

  1. Circle the item(s) you are returning on the order form included with your purchase.
  2. Please write the reason for the return at the bottom of the order receipt.
  3. If you are exchanging an item, please indicate the item you would like us to send at the bottom of the form. Please be sure to indicate the address where you would like us to send the exchanged item if different from the original address.
  4. Pack and seal your return item along with the order receipt.

Note: The credit card used for the original purchase will be credited in the amount of the product sale. Please allow 1-2 billing cycles for the credit to appear on your bill. Shipping and handling costs are not refundable unless we have sent the wrong item.

Inquiries
If you need to inquire about your order, please e-mail etude@etudewines.com or call us at 877-586-9361
Hours of Operation:
Monday through Friday, 7 am – 5:30 pm, PST

We are closed on the following days:
- Thanksgiving Day (Nov 24),
- Christmas (Dec 25)
- New Years Day (Jan 1)

Terms of Service

Please note that your use of Etudewines.com is subject to the following terms ("Terms of Service"). If you do not agree with any of these terms of service, do not access or otherwise use this website or any information or materials contained on the site. Your use of this website shall be deemed to be your agreement to abide by each of the terms set forth below. The Terms of Service may be updated from time to time with or without notice to you. Your continued use of this website indicates acceptance of any modifications to the terms of service.

Intellectual Property and Restrictions on Use of Content
The website is subject to U.S. and international copyright laws. The contents of this website, such as trademarks, designs, text, logos, and icons, or other intellectual property are proprietary. You may not display, reproduce, distribute, modify, transmit, or otherwise use the contents of the website in any way for any public or commercial purposes, without our written permission. You are authorized to use this material only for personal, non-commercial purposes. You may print or download information on our site for your own personal, non-commercial use.

User Obligations
You agree not to do any of the following while using this website:

  • Intentionally or unintentionally violate any applicable law or regulation.
  • Access, tamper with, or use nonpublic areas of the company's website or computer systems. Unauthorized individuals attempting to access or tamper with these areas may be subject to prosecution.
  • Frame or link to this website except as permitted in writing by our company.

The Sale of Alcoholic Beverages
Etude does not sell alcohol to persons under the age of 21. By using this site you swear and affirm that you are over the age of 21. Our company makes every effort to ensure that alcoholic beverages are not delivered to anyone who is under the age of 21. By using this site you are acknowledging that the person receiving a shipment of alcoholic beverages from us is over the age of 21. You also agree that any alcohol purchased from us online or by phone is intended for personal consumption and not for resale. If you do not agree with these conditions of use please do not use this site. If you intentionally or unintentionally misrepresent your age in order to provide alcohol to a person under the age of 21, our company will prosecute you fully to the extent allowable by law.

Title and Ownership
Title to, and ownership of, all wine passes from our company to the purchaser at the warehouse and state it is purchased in and the purchaser takes all responsibility for the shipping it from the warehouse to his/her home state. By arranging for transportation of the wine, our company is providing a service to, and acting on behalf of the purchaser. By utilizing this service from our company, the purchaser is representing that he/she is acting in a fashion compliant with his/her local and state laws regarding the purchase, transportation and delivery of wine. The purchaser represents that he/she has obtained any required permission, paid any required fees, is working through properly licensed intermediaries where required, is legally entitled to take possession of wine and is legally entitled to take quantities ordered and once again authorizes that he/she is 21 years of age.

Links to Third Party Sites and Third Party Advertisements
Etudewines.com may contain links to other web sites or resources. You acknowledge and agree that our company is not responsible or liable for (1) the availability or accuracy of such web sites or resources; or (2) the content, advertising, or products on or available from such web sites or resources. The inclusion of any link on this website does not imply that our company endorses the linked site.

Third Party Content and Monitoring
Any opinions, advice, statements, services, offers, events or other information or content expressed or made available on this website by third parties (including information providers and users) are those of the respective author(s) or distributor(s) and not of our company. We neither endorse nor are responsible for the accuracy or reliability of any opinion, advice, information, or statement made on this website by anyone other than authorized company employees acting in their official capacities.

We may contract with third party marketing companies to serve advertisements on our behalf across the Internet. They may collect non-personal information about your visits to our website, and your interaction with our products and services. They may also use non-personal information about your visits to this and other websites to target advertisements for goods and services. These targeted advertisements may appear on other websites that you visit. The anonymous information is collected through the use of technology such as Cookies and Web Beacons, which are industry standard. No Personally Identifiable Information ("PII") is collected in this process.
We may share your PII and non-personal information, including your name, address, email address and any transactions you conduct on our website or offline with us with a third party advertising partner and its service providers in order to deliver tailored advertising to you that match your interests when you visit our website as well as other websites. Our advertising partner will make the data that we provide anonymous so that no one else will receive your PII.
You may opt-out of the use of your information for tailored advertising purposes.  To learn more about the use of this information or to choose not to have this information used by our third-party advertising partner by opting out, please visit the Network Advertising Initiative by clicking here*. If you delete your Cookies, use a different browser, or buy a new computer, you will need to renew your opt-out choice.

Notices
Etude will give you any necessary notices by posting them on the Beringer.com website. You authorize Beringer.com to send notices via electronic mail as well if Etude decides, in its sole discretion, to do so. You agree to check the Beringer.com website for notices, and that you will be considered to have received a notice when it is made available to you by posting on the Wine.com Site.

If you have any questions about these Terms of Service, please contact us.
The Terms of Service were updated September 22, 2011.

California Transparency in Supply Chains Act Information

On January 1, 2012, a new law came into effect in California called the Transparency in Supply Chain Act (SB 657). The law requires many large retail and manufacturers to disclose publicly their efforts, if they are taking any, to eradicate human trafficking and slavery from their supply chains. The law aims to increase the information available to consumers so that they can make more informed purchasing choices.

Treasury Wine Estates (TWE) supports the goal of eradicating human trafficking and slavery in all forms, including forced and child labor. TWE is a signatory to the United Nation's Global Compact and is committed to conducting business in accordance with the highest ethical standards. TWE expects all of its suppliers to comply with their Ethical Procurement Code (EPC), which includes:

Supplier Communication and Policies: Suppliers are required to sign our EPC, which requires compliance with labor laws, including this one. The EPC sets standards that address forced labor, child labor, health and safety, employee benefits, working conditions, working hours, discrimination, freedom of association and environmental impacts. In the supplier selection process, TWE evaluates potential new supplier to ensure they understand these standards and can demonstrate a commitment to comply with our EPC.

Audits: All suppliers must allow an authorized representative of TWE to audit their compliance with our EPC.

Corrective Action: TWE monitors supplier performance against the standards set out above by incorporating the EPC in its contractual agreements with suppliers. If an audit of a supplier reveals that they do not comply with the EPC and refuse to implement corrective actions TWE may elect to stop working with the supplier and engage with an alternative supplier who can illustrate compliance with our EPC.

Employee Education: All new employees are briefed on our EPC and on how to identify potential areas of concern in our supply chain.

It is crucial to Treasury Wine Estates that everyone involved in the manufacture of our products is treated with dignity. We will continue to update our polices and procedures to ensure we maintain the highest standards of conduct throughout our supply chain.

January 11, 2012

 
 

 

By entering Etude Wines' Wine Store, you affirm that you are of
legal drinking age in the country where this site is accessed.

  Ship to:
If your state is NOT listed above, simply choose one of the following options:

1) Select a state listed above and provide an alternate shipping address in that state during checkout.

2) Close this window, and continue browsing our wines.

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Welcome to Etude Wines

To view the Etude website you must be of legal drinking age within your country of residence. If no such laws exist in your country, you must be over 21 to visit our website.